In Part 1 we looked at some conventional approaches to quality and exploded a few myths. Getting better at testing isn't the only thing you can do. Remember your customer doesn't care how good your code is if he doesn't have a usable, working solution.
I am amazed at just how many remedial projects are around.
I thought the quality issues that plagued software delivery a decade ago were history and we have cracked the problem . So where do we still go wrong?
For many years Microsoft Office® has been the de facto standard office suite. All the while a Free Open Source Software (FOSS) alternative has been gaining more widespread use in the business community.